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Quality management and accounting in service industries : a new model of qual…
The process of globalisation in world markets and the growing number of enterprises competing with one another in terms of the products and services they offer, naturally leads to the improved efficiency of management systems. Efficiency is required in order for these entities to maintain competitiveness. To assess the efficiency of their management systems, enterprises use quality cost calcula…
- Edition
- edision 3
- ISBN/ISSN
- 9781000610833
- Collation
- -
- Series Title
- -
- Call Number
- 354.68. QUA p
Service design capabilities
This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on differe…
- Edition
- -
- ISBN/ISSN
- 9783030562823
- Collation
- xv, 89p. : ill.
- Series Title
- -
- Call Number
- 658 MOR s
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