The Internet has given rise to new opportunities for the public sector to improve efficiency and better serve constituents. But with an increasing reliance on the Internet, digital tools are also exposing the public sector to new risks. This accessible primer focuses on the convergence of globalization, connectivity, and the migration of public sector functions online. It examines emerging tren…
This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the same time the uptake of digital services is lower than the population average. One of the reasons i…
research agenda for e-Government. When e-Government was first conceived, it was designed upon basic technologies where the emphasis was only on the simple display of government information for citizens to read. Nowadays, e-Government design comprises many complicated modules such as upload and download consoles, two-way interaction consoles between citizens and government agents, integrated gov…
The timely book takes stock of the state of the art and future of electronic democracy, exploring the history and potential of e-democracy in global perspective. Analysing the digital divide, the role of the internet as a tool for political mobilisation, internet Voting and Voting Advice Applications, and other phenomena, this volume critically engages with the hope for more transparency and po…
The Social Dynamics of Open Data is a collection of peer reviewed papers presented at the 2nd Open Data Research Symposium (ODRS) held in Madrid, Spain, on 5 October 2016. Research is critical to developing a more rigorous and fine-combed analysis not only of why open data is valuable, but how it is valuable and under what specific conditions. The objective of the Open Data Research Symposium a…
Recent years have witnessed considerable speculation about the potential of open data to bring about wide-scale transformation. The bulk of existing evidence about the impact of open data, however, focuses on high-income countries. Much less is known about open data’s role and value in low- and middle-income countries, and more generally about its possible contributions to economic and social…